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L2 System Support Engineer
2 months ago
We are seeking a highly skilled L2 System Support Engineer to join our team at SMS Professional. As a key member of our IT support team, you will be responsible for providing level 1 and 2 support for IT-related issues and inquiries.
Key Responsibilities:- Provide technical support for IT-related issues and inquiries
- Conduct and monitor LAN/WAN network status and devices
- Diagnose and troubleshoot technical issues, escalating as needed
- Participate in infrastructure projects to improve client value
- Conduct maintenance activities of hardware and software including weekly backups
- Provide On-prem and Off-prem support across a range of Microsoft products and services
- At least 2-3 years experience working in a similar role, particularly within MSP
- Demonstrated experience using Microsoft systems and platforms (Windows Server/Client, Azure, Microsoft 365)
- Relevant vendor certifications (Microsoft, Citrix, Fortinet, ITIL 4, MCITP, MCP, MCSA, MCSE)
- Experience with Virtualization (Hyper-V, VMWare)
- Demonstrated experience using ExpressRail
- A technical understanding of Linux, Security and Automation
We offer a competitive salary, superannuation, bonuses, and incentives. You will have the opportunity to work with a fast-growing, Australian-owned Managed Service Provider with a global presence.
Our company values innovation, teamwork, and customer satisfaction. If you are a motivated and experienced IT professional looking for a new challenge, please apply now.
