Home Loan Settlement Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,510 - $89,355

Settlements Contact Centre Professional

We're seeking a talented individual to join our team as a Customer Settlements Enquires professional.

About the Role:

  • You will handle approximately 40 inbound calls from brokers, mobile lenders, branches, and solicitors with settlement-related enquiries, providing updates and turnaround times promptly and professionally.
  • Stay well-informed about new products, policies, promotions, procedures, and best practices to deliver the highest quality service.
  • Conduct thorough research to address customer requests, utilising all available information sources, and identifying and escalating issues requiring further attention and resolution.
  • Demonstrate empathy and professionalism when handling high-stress calls, ensuring customer enquiries related to home loans and settlement processes are resolved quickly and effectively.

About You:

  • Prior experience in phone-based or face-to-face customer service, demonstrating strong interpersonal and communication skills.
  • A personable and proactive attitude, always striving to provide exceptional customer experiences.
  • A passion for customer service, driving you to go above and beyond to meet customer needs.
  • Proficiency in Microsoft Excel to effectively manage data and information.
  • Resilience, as this role requires dealing with demanding situations while maintaining professionalism.

What We Offer:

  • Career development: We're committed to fostering your growth within the banking industry, providing support and development opportunities for networking, leadership roles, quality assurance, and risk management.
  • Hybrid working environment: We offer a flexible work model, allowing you to benefit from a blend of remote and in-office work.
  • Competitive salary: Enjoy an attractive salary package that recognises your contribution and dedication.
  • Inclusive culture: We strongly emphasise gender and cultural diversity, accessibility, Aboriginal & Torres Strait Islanders, LGBTIQ+ inclusion, and employee well-being & engagement.

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