Senior Data Migration Specialist

2 months ago

Sydney, New South Wales, Australia CLIO Full time

About the Role:

The Data Migration Team at Clio is responsible for migrating customer data from legacy products into Clio. This involves exporting data, importing data, processing data, and cleansing data. The team is a key part of our customer onboarding function, striving to offer the most effortless experience possible to our customers.

This team is assembled to tackle the need to enhance the customer experience, with opportunities for process and tooling improvements. We assist customers directly and indirectly by supporting our Customer Enablement team and working with our Product team to automate the right parts of this process for our customers.

Key Responsibilities:

  • Perform data transformations and validations based on customer needs and workflows, including LPM data, documents, and financial history.
  • Provide exceptional customer service throughout the data migration process.
  • Design, build, and maintain automation tools using scripting languages (e.g., Python) to extract data from various sources, map and transform customer workflows, and load into Clio products.
  • Act as the go-to migration lead for APAC migrations, assisting with scoping and timelines, and acting as a proactive player with internal stakeholders.
  • Talk to potential professional services customers to position the value of migration packages and assist with closing opportunities.
  • Plan, lead, and own projects from end-to-end, participating in cross-departmental initiatives to build a world-class migration experience.
  • Be confident, articulate, and sensitive to the needs of customers and internal partners.
  • Contribute to our customer-facing knowledge base.
  • Partner with other teams to develop processes around data transformation, extraction, and training activities.
  • Gain a deep understanding of Clio products and common workflows.
  • Continuously look for process and technology improvements to enhance the customer journey and automate the function of the role.

Requirements:

  • A customer-obsessed mindset and focus on delivering exceptional client experience.
  • 5+ years of data migration experience, preferably in the legal tech space.
  • 3-5 years of experience with coding/scripting/SQL queries (e.g., Python).
  • Expert knowledge in Microsoft Excel.
  • A proactive mindset, thinking outside the box to employ creative solutions.
  • Excellent communication skills, confident and sensitive to the needs of customers.
  • Bachelor's degree in Computer Science, System Engineering, Information Systems, or equivalent.

What We Offer:

  • Competitive, equitable salary with top-tier health benefits.
  • Hybrid work environment.
  • Flexible time off policy, with an encouraged 20 days off per year.
  • Superannuation.
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

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