Senior Data Migration Specialist

3 weeks ago

Sydney, New South Wales, Australia CLIO Full time

About the Role:

The Data Migration team at Clio is responsible for migrating customer data from legacy products into Clio. This involves exporting, importing, processing, and cleansing data. The team is a key part of our customer onboarding function, striving to offer the most effortless experience possible to our customers.

This is a team assembled to tackle the need to enhance the customer experience, with opportunities for process and tooling improvements. We assist customers directly and indirectly by supporting our Customer Enablement team and working with our Product team to automate the right parts of this process.

Key Responsibilities:

  • Performing data transformations and validations based on customer needs and workflows
  • Providing superb customer service throughout the data migration process
  • Designing, building, and maintaining automation tools using scripting languages
  • Being the go-to migration lead for APAC migrations
  • Talking to potential professional services customers to position the value of migration packages
  • Planning, leading, and owning projects from end-to-end
  • Contributing to our customer-facing knowledge base
  • Partnering with other teams to develop processes around data transformation and extraction

Requirements:

  • A healthy customer obsession and focus on delivering exceptional client experience
  • 5+ years of data migration experience, preferably in the legal tech space
  • 3-5 years of experience with coding/scripting/SQL queries
  • Expert knowledge in Microsoft Excel
  • A proactive mindset and effortless communication skills

What We Offer:

  • Competitive, equitable salary with top-tier health benefits
  • Hybrid work environment
  • Flexible time off policy
  • Superannuation
  • Clioversary recognition program

The expected salary range for this role is $113,800 to $154,000 AUD. Please note that salary bands are designed to reflect the range of skills and experience needed for the position.

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