Customer Experience Specialist

3 weeks ago


Frenchs Forest, New South Wales, Australia Guzman Y Gomez Full time
Job Overview

We're seeking a skilled and enthusiastic Customer Experience Specialist to join our team at Guzman y Gomez Mexican Kitchen in Frenchs Forest, Australia.

About the Role

This is a vital position where you'll play a crucial role in delivering outstanding service and authentic flavours to our valued guests. As a key member of our team, you'll be responsible for creating memorable dining experiences and providing warm and friendly customer service.

Responsibilities
  • Deliver exceptional customer service, ensuring a positive dining experience for all guests
  • Take and process customer orders accurately and efficiently
  • Prepare a variety of menu items, including crafting burritos and other specialities
  • Maintain cleanliness and hygiene standards in all areas of the restaurant
  • Restock supplies and ingredients as needed
  • Collaborate with team members to ensure smooth operations during peak hours
  • Handle cash and card transactions with precision
  • Assist with basic food preparation tasks
Requirements
  • Excellent customer service skills with a friendly and approachable demeanour
  • Ability to thrive in a fast-paced, high-energy environment
  • Basic food preparation skills and willingness to learn new techniques
  • Strong team player mentality with excellent communication skills
  • Keen attention to detail and commitment to maintaining high-quality standards
  • Physical stamina to stand for extended periods and lift moderate weights
  • Flexibility to work various shifts, including evenings and weekends
  • RSA (Responsible Service of Alcohol) certification is advantageous
  • Previous experience in food service or hospitality is a plus, but not required
Salary and Benefits

The estimated salary for this position is $55,000 - $65,000 per annum, depending on experience. We offer a range of benefits, including free uniform, flexible work hours, culinary training and development, and discounted meals.


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