Customer Experience Specialist

1 week ago


Australia beBeeService Full time $60,000 - $85,000
Hotel Service Expert

Nestled in the heart of a vibrant city, our hotel offers apartment-style rooms and suites with easy access to local attractions.

Key Responsibilities:
  • Raise the bar for exceptional hospitality by providing outstanding service from check-in to check-out
  • Maintain seamless communication with guests and colleagues to ensure cohesive collaboration and successful outcomes
  • Transform guest experiences into memorable stories through efficient problem-solving and expert knowledge sharing
  • Promote hotel amenities and services by having a deep understanding of products and offerings
  • Share insider knowledge on neighbourhood hotspots and must-visit gems
  • Excel at handling reservations and managing guest accounts with precision and accuracy
Essential Skills and Qualifications:

Innovative approach to exceeding customer service expectations is crucial

Proven ability to multitask and thrive under pressure, supported by strong organisational and time management skills

Effective communication skills both written and verbal are vital

Previous experience in hotel front desk operations is highly valued

Ability to adapt to a flexible rotating schedule including nights, overnights, weekends, and public holidays

Accor Benefits:

ALL Heartist Membership - discounts on worldwide accommodation and food & beverage

Family & Friends Discounts - available on a range of services and events

Accor Live Limitless (ALL) Loyalty Program - earn status & reward points on worldwide stays

Learn Your Way - support your career development with access to industry leading training platforms

Build Your Network - connect with 300,000 Accor professionals globally

Worldwide Opportunities - grow your career with over 400 hotels in the Pacific and more than 5,000 across 110 countries

We welcome you as you are and help you grow so that work brings purpose to your life



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