
Customer Experience Specialist
2 days ago
We are seeking a Customer Experience Specialist to enhance our National Contact Centre team.
As a key member of the team, you will be responsible for responding to customer enquiries in a timely and professional manner.
Key responsibilities include:
- Responding to customer enquiries with empathy and providing exceptional service handling skills
- Prioritizing workload in accordance with operational requirements and customer demand
- Documenting all customer interactions to facilitate regular reporting on service levels and issues
Essential skills and qualifications include:
- Excellent verbal and written communication skills
- Demonstrated experience in identifying customers' needs, clarifying information, and providing solutions
- Strong problem-solving and analytical skills
- Proficient at using technology and multitasking between different systems
Benefits of working with us include:
- A dynamic and supportive work environment
- Opportunities for growth and development
- An equal opportunities employer celebrating diversity and inclusion
As an employee, you will have the opportunity to make a positive impact on our customers' experiences.
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