Customer Experience Specialist

2 days ago


Australia beBeeExcellence Full time $68,000 - $85,000

We are seeking a Customer Experience Specialist to enhance our National Contact Centre team.

As a key member of the team, you will be responsible for responding to customer enquiries in a timely and professional manner.

Key responsibilities include:

  • Responding to customer enquiries with empathy and providing exceptional service handling skills
  • Prioritizing workload in accordance with operational requirements and customer demand
  • Documenting all customer interactions to facilitate regular reporting on service levels and issues

Essential skills and qualifications include:

  • Excellent verbal and written communication skills
  • Demonstrated experience in identifying customers' needs, clarifying information, and providing solutions
  • Strong problem-solving and analytical skills
  • Proficient at using technology and multitasking between different systems

Benefits of working with us include:

  • A dynamic and supportive work environment
  • Opportunities for growth and development
  • An equal opportunities employer celebrating diversity and inclusion

As an employee, you will have the opportunity to make a positive impact on our customers' experiences.



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