Customer Service Representative

2 weeks ago


Centennial Park, Australia Australia Post Full time
About the Opportunity

We're seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Officer. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and ensuring that every customer interaction is a positive one.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Transaction Processing: Process customer transactions accurately and efficiently, including sales, returns, and exchanges.
  • Identity Services: Conduct and process identity services transactions, including Australian Passport Interviews.
  • Product Promotion: Promote our products and services to customers, including up-selling and cross-selling opportunities.
  • Administrative Tasks: Assist with administrative duties, such as stocktaking and record maintenance.
About You

We're looking for someone who is friendly, enthusiastic, and reliable, with a passion for delivering exceptional customer service. You will need to have experience in customer service and/or cash handling, as well as be fit to lift up to 16kgs of mail regularly and stand for your shift.

What We Offer
  • Competitive Pay: Enjoy a competitive hourly pay rate, with opportunities for pay increases after 3 months of training.
  • Superannuation: Receive 12% superannuation, contributing to your long-term financial security.
  • Post Perks: Access to a range of discounts and benefits, including discounts on selected Apple products, hire cars, and travel insurance.
Our Culture

We're committed to creating a culture where everyone feels valued, respected, and empowered to contribute their best work. We believe in investing in our people, providing opportunities for growth and development, and recognizing and rewarding outstanding performance.



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