Customer Experience Resolution Specialist

4 days ago

Sydney, New South Wales, Australia beBeeLogisticsCareSpecialist Full time $100,000 - $120,000

The role of Logistics Care Specialist is to proactively resolve customer complaints, provide visibility on customer backorders and manage returns across the Order To Payment journey.

Key responsibilities include resolving customer care notifications and feedback related to logistics for a great customer experience.

  • Process Returns and work with Warehouse team for timely completion of activities
  • Effectively utilize system to record actions taken and characteristics of orders identified as potential failures.
  • Provide Communication on back-order management.
  • Support Account Managers on Logistics related enquiries
  • Develop strong partnerships with materials management/transportation/warehouse teams
  • Develop trust with field sales to increase Account Manager productivity and reduce inbound calls from field
  • Properly handle emails in a timely manner
  • Support training of new team members

Working in this role will enable you to develop your career in Logistics & Supply Chain Operations.

What You Need:
  • Bachelor Degree preferred
  • Solid knowledge of SAP systems is advantageous but not mandatory
  • Functional knowledge of logistics processes
  • Solid knowledge of related business processes (i.e. Product Portfolio Management)
  • Excellent interpersonal and customer service skills
  • Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint
  • Good communication, organization, and analytical skills
  • Detail oriented and able to handle multiple responsibilities and make decisions
Benefits:
  • Learning and Development: We provide many opportunities for you to grow personally and professionally, including our internal development programs, in-house learning academy & mentorship programs
  • Annual leave: 4 weeks annual leave & Leave loading of 17.5% - i.e. you are paid an additional 17.5% of your salary for the days you take annual leave
  • My Days: Extra 5 days of leave for you to enjoy
  • Social Impact: Build a better future for your community by taking two days paid time off to volunteer for non-profits of your choice.
  • Wellbeing: Our team members' physical and emotional well-being is a priority. We offer comprehensive well-being programs and support
  • A diverse and inclusive culture: Diversity, Equity and Inclusion a part of everything we do and is an ongoing commitment for us.
  • Work-life Balance: Our flexible working concept empowers our team members to thrive in their work and balance their working and personal lives.

As a valued member of our team, you'll have access to these benefits and more.

Logistics Care Specialist Job Summary

This exciting opportunity offers a unique chance to develop your career in Logistics & Supply Chain Operations.

  • Customer Experience Resolution Leader

    2 days ago

    Sydney, New South Wales, Australia beBeeSpecialist Full time $100,000 - $140,000

    Complaints and Dispute Resolution Specialist">At AIG, we're committed to delivering exceptional customer experiences. As a Complaints and Dispute Resolution Specialist, you'll play a pivotal role in achieving this goal.Responsible for overseeing the resolution of customer complaints across our Pacific operations, you'll lead a team of dispute resolution...

  • Customer Resolution Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeTelecommunications Full time $60,000 - $80,000

    Job Summary:This is an exciting opportunity to work as a Customer Resolution Specialist in the Telecommunications Sector.You will be responsible for managing customer enquiries through to resolution, fostering positive relationships and collaboration among stakeholders, and ensuring timely and high-quality service outcomes.Manage landowner queries and...

  • Dispute Resolution Specialist

    20 hours ago

    Sydney, New South Wales, Australia beBeeResolution Full time $110,000 - $155,000

    Dispute Resolution SpecialistThis role involves overseeing the resolution of customer complaints across various operations.Lead the development and oversight of complaint resolution processes in adherence to global policies and procedures.Establish and maintain effective complaint resolution processes and service level agreements to ensure timely addressing...

  • Pacific Customer Complaints Resolution Lead

    3 days ago

    Sydney, New South Wales, Australia beBeeComplaints Full time $120,000 - $140,000

    Job TitleWe are seeking a highly skilled professional to lead our customer complaints resolution program across the Pacific region.About This RoleThis is an exciting opportunity for a seasoned Dispute Resolution Specialist to join our team and contribute to delivering exceptional service to our customers.In this challenging yet rewarding role, you will...

  • Customer Experience Resolution Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeLogistics Full time $110,000 - $140,000

    Job OverviewThis role entails resolving customer care notifications and feedback associated with logistics, ensuring transparency on customer backorders, and efficiently managing customer returns throughout the Order To Payment process.The Logistics Specialist will work collaboratively with Warehouse teams to optimize activities.Key Responsibilities:Resolve...

  • Claims Resolution Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeClaims Full time $84,000 - $100,000

    Claims Resolution SpecialistWe are currently seeking a Claims Resolution Specialist to join our organization on an initial 12-month contract.The successful candidate will manage inbound and outbound calls with customers, suppliers, and brokers relating to Commercial Non-Fleet, Corporate Fleet, and Leasing claims.Resolve customer and intermediary issues and...

  • Dispute Resolution Specialist

    6 days ago

    Sydney, New South Wales, Australia IAG Full time

    Join to apply for the Dispute Resolution Specialist role at IAG1 day ago Be among the first 25 applicants Join to apply for the Dispute Resolution Specialist role at IAGGet AI-powered advice on this job and more exclusive features.Make a difference as a Dispute Resolution Specialist Join the largest general insurance group in Australia and Aotearoa New...

  • Dispute Resolution Specialist

    7 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Join the Dispute Resolution Specialist role at IAG, Australia's largest general insurance group, helping to create a safer and more resilient society.Your RoleAs a Dispute Resolution Specialist, you will guide customers and stakeholders towards fair resolutions, managing complaints through IAG's IDR process or external schemes like AFCA. We provide four...

  • Customer Complaint Resolution Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeDispute Full time $100,000 - $150,000

    Job DescriptionAs a key member of our team, you will play a crucial role in managing and resolving escalated customer complaints, with a focus on matters arising under the Australian Consumer Law (ACL). This includes preparing formal submissions, gathering evidence, and representing the company at consumer tribunal proceedings across various...

  • Claims Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    Join to apply for the Claims Resolution Specialist (CTP Claims) role at IAG1 day ago Be among the first 25 applicantsJoin to apply for the Claims Resolution Specialist (CTP Claims) role at IAGCreate impact as a Claims Resolutions Specialist (CTP Claims)Join the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed...