Customer Service Representative

3 weeks ago

Sydney, New South Wales, Australia Tenacity CX Full time

Exciting Opportunity at Tenacity CX

We are seeking a highly motivated and customer-focused individual to join our Member Services team. As a Customer Service Specialist, you will play a critical role in providing exceptional service to our members, ensuring their needs are met in a fast-paced and dynamic environment.

The Role:

  • Managing high volumes of inbound calls and emails from existing members
  • Delivering superior service and meeting member expectations in a timely manner
  • Adhering to complex compliance and legislative requirements
  • Working towards weekly KPIs and maintaining accurate database records
  • Collaborating with a solutions-focused approach to resolve member inquiries

What We Offer:

  • A full-time, permanent opportunity with a premium brand that values its people and customers
  • Supportive and structured training to ensure career growth and development
  • Genuine career progression prospects within our ever-growing business
  • A competitive salary package with annual bonus and development reviews
  • Hybrid WFH flexibility with 2-3 days in the office working with a leadership team
  • Discounts on health insurance products and regular team events

Requirements:

  • Previous experience in insurance, banking, or finance (desirable but not essential)
  • Demonstrated customer service experience with excellent communication skills
  • Ability to understand complex policies and navigate multiple systems
  • A strong customer focus and a 'can-do' attitude, with a willingness to grow and develop

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