Client Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeClientSupport Full time $65,000 - $95,000

Our team is seeking a skilled Client Support Specialist to deliver exceptional service to retail banking clients.

About the Role:
  • This is a critical role in our client support function, working closely with financial advisors to provide tailored solutions.
  • You will utilize advanced systems to manage client communication via live chat and phone calls, ensuring seamless interactions.
  • As a Client Support Specialist, you will be responsible for providing timely and effective solutions to client issues, demonstrating your problem-solving skills.
  • You will also identify and escalate complex issues to supervisors, contributing to best practice guides and process improvements.

We Offer:

  • A competitive salary package and additional benefits, including wellbeing leave days and bonus leave.
  • Paid parental leave and transition leave for primary and non-primary caregivers, as well as volunteer leave and donation matching.
  • Access to Employee Assistance Program and wellbeing benefits, along with salary packaging options and learning opportunities.
  • Flexible working arrangements to support work-life balance, including hybrid and remote work options.

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