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Mechanical Operations Manager

1 month ago


Newcastle, New South Wales, Australia 9885 SMC Australia Full time
About 9885 SMC Australia

At Sandvik Mining and Rock Solutions, we pride ourselves on being a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we employ approximately 44,000 people across more than 150 countries.

We are committed to sustainability and conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we operate with consideration for the environment and the communities in which we work. We also value integrity, building relationships based on honesty, respect, and trust.

The Role

This role primarily focuses on ensuring the safety of personnel and driving the growth and financial success of the Field Service business. It involves overseeing the tasks of all supervisors and tradespeople involved in all areas of Field service. This includes coordinating with internal and external stakeholders and handling warranty claim procedures.

An integral part of this role is providing exceptional customer service and striving to meet customer needs effectively while fulfilling the business needs of Sandvik.

Key Responsibilities
  • Provide supervision and direction to team members.
  • Undertake all planning requirements to ensure effective utilization of labour and resources.
  • Coordinate field service technicians on a day-to-day basis in relation to customer and business needs.
  • Process and respond to warranty claims as per Sandvik processes.
  • Develop and train field service personnel.
  • Communicate clearly and work with all business lines to provide a consistent service and support to customers in the region.
  • Customer liaison and site visits as required.
  • Meet KPIs and prepare weekly and monthly reporting.
Your Profile

This role requires previous supervisory experience in a mechanical workshop environment, coupled with trade qualifications in a mechanical discipline (minimum of 5 years post-trade experience). A Certificate IV or Diploma in Business (Front Line Management) would be advantageous.

You will have a strong EHS management culture, a drive to achieve company targets and goals, a positive and proactive outlook, and excellent communication skills to ensure customer expectations are achieved.

What We Offer

As a Mechanical Operations Manager, you will enjoy a competitive salary of AU$120,000 - AU$150,000 per annum, depending on experience. You will also benefit from flexible work arrangements, an Employee Benefits Program, a superannuation contribution of 13% on top of your earnings, and a Company Performance Bonus scheme recognizing your hard work and dedication to the company's success.

We understand the importance of work-life balance and offer paid parental leave to support our employees and their families. Our company also provides training and development opportunities to help you grow your skills and reach your career goals.