Head of Loyalty and Customer Experience

6 days ago

Sydney, New South Wales, Australia Cathay Pacific Airways Limited Full time
Job Title: Head of Loyalty

Cathay Pacific Airways Limited is seeking a highly skilled and experienced professional to lead our loyalty and customer engagement efforts in Australia and New Zealand.

Key Responsibilities:
  • Develop and implement business strategies to drive loyalty and customer engagement across the region.
  • Collaborate with cross-functional teams to design and execute loyalty programs, promotions, and marketing campaigns.
  • Manage relationships with key partners and suppliers to ensure seamless delivery of loyalty and rewards experiences.
  • Lead a team of professionals to achieve business objectives and drive customer engagement.
  • Stay up-to-date with industry trends and best practices to inform loyalty and customer engagement strategies.
Requirements:
  • University degree in Marketing, Business Studies, or related field.
  • Minimum 10 years of experience in loyalty, customer engagement, or related field, with at least 3 years in a leadership role.
  • Strong commercial acumen and understanding of loyalty and rewards programs.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet tight deadlines.
Benefits:
  • Be part of a dynamic team culture working for one of the world's best airlines.
  • Enjoy flexible hybrid work arrangements and career development opportunities.
  • Take advantage of travel industry discounts and benefits.

Cathay Pacific Airways Limited is an equal opportunity employer and welcomes applications from diverse candidates. Please submit your application with a cover letter outlining your experience and qualifications.

  • Head of Loyalty and Customer Experience

    1 week ago

    Sydney, New South Wales, Australia Cathay Pacific Airways Limited Full time

    Job Title: Head of LoyaltyCathay Pacific Airways Limited is seeking a highly skilled and experienced professional to lead our loyalty and rewards program.Key Responsibilities:Develop and implement a comprehensive loyalty strategy to drive customer engagement and retention.Collaborate with cross-functional teams to design and deliver loyalty programs,...

  • Head of Loyalty and Customer Engagement

    2 weeks ago

    Sydney, New South Wales, Australia Cathay Pacific Airways Limited Full time

    About the RoleCathay Pacific Airways Limited is seeking a highly skilled and experienced professional to join our team as a Head of Loyalty and Customer Engagement. This is an exciting opportunity to lead our loyalty and customer engagement efforts, driving business growth and customer satisfaction.Key ResponsibilitiesBusiness Strategy and PlanningDevelop...

  • Head of Loyalty and Customer Engagement

    2 weeks ago

    Sydney, New South Wales, Australia Cathay Pacific Airways Limited Full time

    About the RoleCathay Pacific Airways Limited is seeking a highly skilled and experienced professional to fill the position of Head of Loyalty and Customer Engagement. This role will be responsible for developing and implementing strategies to enhance customer loyalty and engagement across the airline's operations.Key ResponsibilitiesBusiness Strategy and...

  • Head of Loyalty Program

    3 days ago

    Sydney, New South Wales, Australia Cathay Pacific Airways Limited Full time

    Job Title: Head of LoyaltyCathay Pacific Airways Limited is seeking a highly skilled and experienced professional to lead our loyalty program and drive business growth in the region.Key Responsibilities:Develop and implement business strategies to meet agreed lifestyle objectives and achieve revenue targets.Monitor and review business performance to ensure...

  • Head of Loyalty Program

    4 days ago

    Sydney, New South Wales, Australia Cathay Pacific Airways Limited Full time

    Job Title: Head of LoyaltyCathay Pacific Airways Limited is seeking a highly skilled and experienced professional to lead our loyalty program and drive business growth in the region.Key Responsibilities:Develop and implement business strategies to meet agreed lifestyle objectives and achieve revenue targets.Monitor and review business performance to ensure...

  • Head of Loyalty Program

    1 day ago

    Sydney, New South Wales, Australia Cathay Pacific Airways Limited Full time

    Job Title: Head of LoyaltyCathay Pacific Airways Limited is seeking a highly skilled and experienced professional to lead our loyalty program and drive business growth in the region.Key Responsibilities:Develop and implement business strategies to meet agreed lifestyle objectives and achieve revenue targets.Monitor and review business performance to ensure...

  • Head of Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia RecordPoint Full time

    About the RoleWe are seeking an experienced and visionary leader to join our team as the Head of Customer Experience. This is a pivotal role that will shape and execute strategies to enhance customer satisfaction, loyalty, and retention on a global scale.Key ResponsibilitiesDevelop and implement a comprehensive customer experience strategy aligned with...

  • Head of Customer Experience

    4 days ago

    Sydney, New South Wales, Australia RecordPoint Full time

    Job Title: Head of Customer ExperienceWe are seeking an experienced and visionary leader to drive our customer experience initiatives on a global scale.About the Role:This is a pivotal position that will shape and execute strategies to enhance customer satisfaction, loyalty, and retention.Key Responsibilities:Own the strategic direction for the Customer...

  • Head of Customer Experience

    1 week ago

    Sydney, New South Wales, Australia RecordPoint Full time

    {"title": "Head of Customer Experience", "content": "Transform Customer Experience at Record PointRecord Point is a pioneering data and information lifecycle management SaaS product that empowers highly-regulated organizations to gain a competitive edge through safer, more secure, and better-managed data.We're a disruptor in our industry, driven by...

  • Head of Customer Experience and Engagement

    2 weeks ago

    Sydney, New South Wales, Australia RecordPoint Full time

    Job Summary:RecordPoint is seeking an experienced and visionary leader to drive our customer experience initiatives on a global scale. As the Head of Customer Experience and Engagement, you will be responsible for shaping and executing strategies that enhance customer satisfaction, loyalty, and retention.About the Role:This is a pivotal position that...

  • Head of Customer Experience

    1 week ago

    Sydney, New South Wales, Australia Law Society Of NSW Full time

    {"title": "Head of Customer Experience", "description": "About the RoleThe Law Society of NSW is seeking a Head of Customer Experience to develop and implement a comprehensive CX strategy that aligns with our goals and values. As a champion of the customer's voice, you will advocate for their needs and preferences throughout the organisation, ensuring that...

  • Senior Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Sage Lake Senior Living Full time

    About the Role:Sage Lake Senior Living is seeking an experienced Senior Account Manager to join our team. As a Senior Account Manager, you will be responsible for managing business relationships, delivering exceptional customer service, and driving growth for key clients within our ANZ portfolio.Key Responsibilities:Account Management: Develop and maintain...

  • Head of Customer Experience

    7 days ago

    Sydney, New South Wales, Australia RecordPoint Full time

    Transform Customer Experience with RecordPointRecordPoint is a pioneering data and information lifecycle management SaaS product that empowers highly-regulated organizations to stay ahead in the market. As a disruptor in our industry, we leverage cutting-edge technology and an innovation-first mindset to deliver safer, more secure, and better-managed...

  • Head of Customer Experience

    7 days ago

    Sydney, New South Wales, Australia RecordPoint Full time

    Transform Customer Experience with RecordPointRecordPoint is a pioneering data and information lifecycle management SaaS product that empowers highly-regulated organizations to stay ahead in the market. As a disruptor in our industry, we leverage cutting-edge technology and an innovation-first mindset to deliver safer, more secure, and better-managed...

  • Head of Customer Experience and Engagement

    2 weeks ago

    Sydney, New South Wales, Australia RecordPoint Full time

    Job Summary:RecordPoint is seeking an experienced and visionary leader to drive our customer experience initiatives on a global scale. As the Head of Customer Experience and Engagement, you will be responsible for shaping and executing strategies that enhance customer satisfaction, loyalty, and retention.Key Responsibilities:Develop and implement a...

  • Head of Customer Experience Transformation

    2 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our customer experience transformation efforts. As the Head of Customer Experience Transformation, you will be responsible for developing and implementing a comprehensive customer experience strategy that aligns with our organization's mission and vision.Key...

  • Head of Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia Law Society of NSW Full time

    About the RoleThe Law Society of NSW is seeking a highly skilled and experienced professional to lead our customer experience efforts. As the Head of Customer Experience, you will be responsible for developing and implementing a comprehensive CX strategy that aligns with our organisational goals and values.Key ResponsibilitiesDevelop and Implement CX...

  • Head of Customer Experience

    4 days ago

    Sydney, New South Wales, Australia Standards Australia Limited. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Leader to join our team at Standards Australia Limited.The successful candidate will be responsible for developing and implementing a comprehensive customer experience strategy that aligns with our organization's vision and mission.Key ResponsibilitiesDevelop and implement a...

  • Head of Customer Retention Strategy

    2 weeks ago

    Sydney, New South Wales, Australia DTC Jobs Full time

    Job SummaryWe are seeking a seasoned professional to lead our customer retention efforts as a key member of our DTC Jobs team. As the Head of Customer Retention Strategy, you will be responsible for developing and executing a comprehensive customer retention strategy that drives long-term customer value and loyalty.Key ResponsibilitiesDevelop and execute a...

  • Head of Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia The Law Society of NSW Full time

    About the RoleThe Law Society of NSW is seeking a highly skilled and experienced professional to lead the development and implementation of a comprehensive customer experience strategy. As the Head of Customer Experience, you will be responsible for creating and delivering exceptional experiences that meet or exceed customer expectations at every touchpoint...