Client Services Advocate

2 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time

MedHealth is a healthcare provider with diverse capabilities dedicated to achieving the best possible health outcomes for individuals and those they support. Our unique services include independent medical opinions and specialist services, serving insurers, employers, and the legal profession.

We are seeking an enthusiastic and driven Client Services Officer with prior experience as a nurse, allied health professional, claims manager, practice manager, or skilled customer service administrator who might be seeking a change.

Reporting to the Customer Services Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.

Job Description

The role includes:

  • Liaising with customers to plan and implement agreed services
  • Scheduling appointments
  • Maintaining busy inboxes with queries, appointments, and non-appointment services
  • Providing administrative and operational support to consultant practitioners
  • Providing information and advice to customers or prospective customers
  • Undertaking other tasks assigned to the Client Services team and supporting the greater team in general
Qualifications and Skills

To be considered for this role, you will have:

  • Demonstrated ability to provide excellent customer service
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to work independently and within a group environment
  • A personal approach that is enthusiastic, friendly, and helpful
  • Strong prioritization skills with flexibility
  • Attention to detail
  • Computer literacy with proficiency in Microsoft Office (Word/Excel)
Benefits and Career Opportunities

MedHealth offers a fast-paced team environment where client focus, team spirit, drive, and respect are key features. Our growing business provides opportunities for talented performers.

You will be part of a dynamic team and enjoy corporate benefits including discounted health insurance, gym memberships, travel perks, novated leasing, salary packaging, employment assistance program, paid parental leave, and purchased leave.

Career Growth and Diversity

We value diverse life experiences, skills, and perspectives. We are an Equal Opportunity Employer welcoming people with disabilities, from diverse cultural and linguistic backgrounds, the LGBTQI community, veterans, carers, and Indigenous Australians. We support accessibility needs throughout our recruitment process.

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