IT Career Growth Professional
1 day ago
Are you looking to take your IT career to the next level? We have an exciting opportunity for ambitious professionals to join our team as Service Desk Analysts. This role offers a chance to gain exposure to diverse IT environments and varied project work.
The Role
As a Service Desk Analyst, you will play a crucial part in providing technical assistance and support to internal team members, while growing your skillset and assisting in upcoming projects.
Your responsibilities will include:
- Providing L1/L2 support to end-users, troubleshooting hardware and software issues
- Managing and resolving help desk tickets in a timely manner
- Collaborating with other IT team members to escalate and resolve complex issues
- Documenting processes, procedures, and resolutions for knowledge sharing
- Assisting in upcoming projects surrounding ticket analysis and automation processes
Requirements
A Bachelor's degree in IT, Computer Science, or Software Engineering is required, along with proven experience in a Service Desk or Technical Support role. Strong knowledge of MS, basic understanding of networking concepts, excellent problem-solving and communication skills, and ability to work independently and in a team-oriented environment are essential.
What We Offer
A dynamic and supportive work environment with a collaborative team spirit, opportunities for professional development and growth, opportunities to support project work with senior engineers from time to time, and company benefits and flexible working arrangements.
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