Operations Excellence Director

4 days ago


Brisbane, Queensland, Australia beBeeTransformation Full time $100,000 - $173,999

Reporting to the General Manager, this Senior Operations position oversees and optimises multi-site claims teams across various locations.

Key Responsibilities:
  • Lead and enhance large, multi-site claims operations, ensuring service excellence, productivity, and compliance targets are achieved.
  • Drive operational transformation through process improvement, system modernisation, and disciplined risk and quality frameworks.
  • Champion a culture of accountability and high performance.
  • Inspire and develop leaders with a process-driven yet people-focused approach, ensuring engagement and capability growth.
About You:
  • Proven track record leading complex operations in insurance, financial services, or similar industries.
  • Deep expertise in productivity, utilisation, capacity management, and operational excellence.
  • Strong background in transformation and process redesign, with the ability to manage multiple system and process changes.
  • Skilled in performance management, risk frameworks, and compliance standards.
  • Exceptional leadership presence - visible, approachable, and able to bring teams on the journey through change.
What's On Offer:
  • Opportunity to make a national impact.
  • Collaborate with an inspiring leadership team and industry experts.
  • Achieve a great work-life balance within a values-driven organisation.


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