Technical Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $110,000 - $135,000
Job Title: Technical Support Specialist

We are seeking an experienced Technical Support Specialist to join our delivery team.

  • About the Role:
  • This role is part of a live SaaS platform support team and focused on post-go-live assistance for insurance clients.

The successful candidate will work closely with clients, investigate and resolve support issues, configure platform changes, collaborate with stakeholders, review support requests, maintain stability and performance across active client portfolios, and provide release cycle and platform training support when needed.

This is a delivery-focused technical support position for someone who wants to build deep product knowledge, work with live systems, and grow into a senior technical role.

Requirements:
  1. Key Skills:
  2. Experience in SaaS support, software implementation, or application support.
  3. Ability to configure business rules, workflows, and calculations in a configurable platform.
  4. Strong analytical skills, attention to detail, and experience working with relational data (SQL knowledge beneficial).
  5. Confident communication with clients and internal product teams.
  6. Insurance or policy/claims knowledge highly desirable.

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