Service Delivery and Improvement Specialist

4 days ago

Melbourne, Victoria, Australia beBeeService Full time $138,631 - $185,518

Job Summary

  • We are seeking a Service Capability and Solutions Manager to oversee the integrity of systems used to support clinical service delivery across the State and lead the implementation of quality assurance mechanisms.
  • The successful candidate will be responsible for leading improvements to system design and use, monitoring performance measurement standards for clinical service delivery, and driving high-level authoritative advice to senior executives in relation to system integrity and performance.
  • They will also manage and mentor a team of staff, contribute to broader initiatives to support the ongoing reform of service delivery across the State, and demonstrate expertise in developing and implementing service and quality improvement initiatives.
Key Responsibilities
  • Oversee the integrity of systems used to support clinical service delivery across the State and lead the implementation of quality assurance mechanisms to support system and data integrity.
  • Lead improvements to system design and use, collaborating with key internal stakeholders as needed.
  • Monitor performance measurement standards for clinical service delivery and work collaboratively with key internal stakeholders to drive performance improvements.
  • Drive high-level authoritative advice to senior executives in relation to system integrity and performance across the State.
  • Manage and mentor a team of staff, providing guidance and support to help them achieve their goals and develop their skills.
  • Contribute to broader initiatives to support the ongoing reform of service delivery across the State, working closely with other teams and departments as needed.
Requirements
  • Extensive experience in managing, developing, and monitoring complex service delivery environments.
  • Demonstrated expertise in developing and implementing service and quality improvement initiatives.
  • Demonstrated understanding of the key issues impacting service operations in IT applications on service delivery.
  • Demonstrated experience in using Commissioner's Information Systems, including CVIMS, EJustice, and PIMS, is desirable.
Qualifications

A relevant tertiary qualification or proven extensive experience in service and quality improvement programs within complex service environments is desirable.

The Department of Justice and Community Safety is committed to increasing diversity in its workforce and welcomes applicants from diverse backgrounds.

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