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Strategic Business Liaison
2 weeks ago
The primary objective of this role is to act as the first point of contact for potential merchant partners and provide exceptional service to newly onboarded partners.
- Manage communication from leads, existing merchant partners, and internal stakeholders effectively.
- Process incoming leads and set them up in our customer relationship management system.
- Provide regular updates to the external team as requested.
- Troubleshoot issues for merchant partners efficiently.
- Support the external sales team with their inbound requests promptly.
We specialize in providing fast, easy finance solutions with a market-leading range of business asset finance, credit cards, and point-of-sale payment plan options tailored to meet the core needs of today's businesses and retail consumers.
Key Skills and Qualifications- Customer-focused approach with a drive to make a positive impact on the merchant experience.
- Ability to thrive in a fast-paced environment where no two days are the same.
- Proactive can-do attitude with a detective mindset to solve problems effectively.
- State-of-the-art office facilities located in the heart of the city, close to public transport, shops, and cafes.
- Flexible working arrangements to enable work-life balance.
- Access to a range of benefits including discounts at various retailers and entertainment venues across Australia.
- Recognition scheme for employees, colleagues, and peers to encourage teamwork and acknowledge outstanding contributions.
- Opportunities to participate in community and social activities, including health and wellness events, seminars, and hosted events.
- Access to online and face-to-face learning modules, including leadership development programs.
- Paid volunteer leave to support community involvement.
