Enterprise Resource Planning Transaction Officer

2 weeks ago


Perth, Western Australia APS Full time
About the Role

The Australian Public Service (APS) is seeking a skilled Transaction Officer to join the Enterprise Resource Planning (ERP) Business Operations Centre (BOC). As a key member of the team, you will play a critical role in supporting the human resource and people management functions of the new ERP capability.

Key Responsibilities:

  • Provide exceptional customer service to Defence stakeholders, ensuring timely and accurate completion of complex data entry and transactional activities.
  • Collaborate with a diverse range of ERP stakeholders and user communities to drive business outcomes and optimise service delivery.
  • Analyse and explain service delivery procedures, identifying areas for continuous improvement and recommending solutions.
  • Work collaboratively with the BOC team to maintain service delivery arrangements and ensure seamless delivery of customer service tickets.

About Our Team

The ERP BOC is a multi-skilled integrated team responsible for the orchestration of ERP capability. We are seeking motivated individuals who are comfortable working both independently and in a team to join our dynamic team.

Key Requirements:

  • Strong customer service skills and attention to detail.
  • Experience with human resource or workforce management policies, structures, and their application within IT systems.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer

The APS offers a range of benefits and opportunities for professional growth and development. As a Transaction Officer, you will have the opportunity to work on a high-profile project, developing your skills and expertise in ERP business operations.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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