
Family Support Coordinator
1 week ago
Foster a positive and smooth onboarding experience for families in a dynamic childcare environment, providing valuable assistance to customers and the team.
This role focuses on efficient data entry and key responsibilities include performing accurate and speedy data entry tasks, managing account enquiries, and maintaining a warm and professional interaction with customers. You will play a key role in managing family accounts, process booking changes and supporting the enrolment onboarding process.
Key Responsibilities:
- Perform accurate and speedy data entry tasks efficiently.
- Manage account enquiries by providing information to families about their accounts effectively.
- Assist in the enrolment onboarding process by placing accepted offers into our system.
- Maintain a warm and professional interaction with customers through clear communication.
- Follow up on outstanding payments and manage payment plans as needed.
- Work effectively in a complex, high-volume work environment.
About Us:
We are a family-owned business operating 19 centres across Melbourne. Our purpose-built centres and enriching learning environments reflect our commitment to delivering exceptional care and education.
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