Customer Experience Enhancement Specialist

4 days ago

Perth, Western Australia beBeeCustomerExperience Full time $82,503 - $105,612
Job Description

We are seeking a skilled Customer Experience Enhancement Specialist to join our team. As a key member of our organization, you will be responsible for managing and improving all facets of the customer experience.

Your primary objective will be to support the highest standards of service delivery while promoting and identifying ways to deliver a customer-centric model of care.

  • Manage, monitor, and improve all facets of the customer experience
  • Support the highest standards of service delivery
  • Promote and identify ways to deliver a customer-centric model of care
Responsibilities

This role requires the ability to work independently and as part of a team. You will be responsible for:

  1. Representing our organization as the first point of contact with prospective new clients or their nominated representatives
  2. Building relationships with customers and stakeholders to ensure exceptional service delivery
  3. Identifying opportunities to enhance the customer experience through process improvements and innovative solutions
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • A strong understanding of customer experience principles and practices
  • The ability to work in a fast-paced environment and adapt to changing priorities
Benefits

We offer a competitive salary and benefits package, including:

  • Flexible work arrangements
  • Ongoing training and development opportunities
  • Opportunities for career advancement
About Us

We are a values-based organization dedicated to making a positive impact in our community. We value our employees and provide a supportive and inclusive work environment.

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