Service Excellence Specialist

3 days ago


Perth, Western Australia beBeeCustomer Full time $30 - $31

Job Title: Guest Service Agent

Located in the heart of Perth CBD, Mercure on Hay is seeking a Casual Guest Service Agent to provide exceptional service to our guests.

We are looking for energetic and enthusiastic Guest Service Agents who will ensure our guests feel welcome and comfortable at all times.

The ideal candidate will deliver service excellence from check-in to check-out, providing passionate, knowledgeable, and friendly service to internal and external guests.

This role requires strong communication skills, pride in personal presentation, and the ability to work under pressure, multitask, and think on their feet to quickly resolve issues.

A natural ability to surprise guests with authentic guest service is essential. The successful candidate will have a genuine customer service focus and dedication to making our guests smile during their stay.

You will be part of a dynamic team, working alongside passionate industry professionals, and be mentored by experienced hospitality experts who want to see you succeed.

Key Skills and Qualifications:

  • Strong communication and interpersonal skills
  • Ability to work under pressure and multitask
  • Knowledge of customer service principles and practices

Benefits:

As a Casual Guest Service Agent, you will enjoy an opportunity to work your way, learn your way, and experience benefits your way at Accor.

You will be part of a dynamic team, working alongside passionate industry professionals, and be mentored by experienced hospitality experts who want to see you succeed.



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