Senior Customer Liaison Specialist

1 day ago


Perth, Western Australia beBeeCustomer Full time $59,615 - $84,432
Job Title:

Senior Customer Liaison Specialist

Job Description:

This role involves being the primary contact for clients and their families, ensuring they receive accurate and timely information about available services. The successful candidate will be responsible for managing and documenting client feedback, addressing concerns in line with Amana Living's Feedback Policy & Procedure.

The ideal candidate will oversee all aspects of service delivery, working closely with internal teams to meet each client's individual needs. This includes conducting regular wellness visits, client contacts, and annual reviews to optimize care and support.

Key Responsibilities:
  • Act as the primary contact for clients and their families.
  • Manage and document client feedback.
  • Conduct regular wellness visits, client contacts, and annual reviews.
  • Develop care plans aligned with ACAT/NSAF assessments and client goals.
About You:

We are seeking an empathetic and customer-focused professional who thrives in a dynamic environment. Your ability to provide exceptional service and coordinate resources effectively will ensure clients receive the best possible support.

Evidence of COVID-19 vaccination, ability to obtain a National Police Clearance, successful completion of pre-employment health checks, valid Class C driver's licence, and reliable vehicle with full comprehensive car insurance are essential requirements for this role.



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