Customer Liaison Specialist

4 days ago

Perth, Western Australia beBeeCustomerSupport Full time $48,000 - $68,000

Job Title: Customer Liaison Officer

At Solargain, we are seeking a skilled and customer-focused professional to join our Service Department team as a Customer Liaison Officer. This role demands flexibility, the ability to juggle multiple tasks simultaneously, and a proactive approach to help and support customers.

Key Responsibilities:

  • Customer Support: Assist customers in system start-ups and shutdowns over the phone, diagnose faults over the phone using monitoring portals, and prepare detailed reports for customers.
  • Data Analysis: Analyze portal data to identify faults or production issues and prepare reports for customers.
  • Booking appointments for technicians and managing their schedules/commitments and mapping efficient runs.
  • Access Management: Provide and manage access to portals for customers and authorized third parties.
  • Energy Provider and Connectivity Support: Identify and address grid voltage reduction issues by liaising with energy providers and support customers during network provider changes and address faulty connectivity accessories.
  • Training and Documentation: assist in creation of process documentation, workflows, and how-to guides for customers.

Requirements:

  • Prior experience in a similar role is preferred but not essential.
  • Strong customer service experience and skills.
  • Proficient in MS office and strong general computer literacy.
  • Technically inclined, with a solid understanding of IT systems and a passion for keeping up to date with relevant products and technology.
  • Ability to troubleshoot connectivity issues.
  • Ability to interpret data and explain it clearly to customers.
  • Excellent attention to detail and problem-solving skills.
  • Ability to manage conflicting tasks, use initiative, and work well under pressure.
  • Self-motivated with a professional and friendly approach.
  • Strong communication skills for dealing with customers, third-party manufacturers, and colleagues.
  • Driver's Licence.
  • Successful applicants will hold a current police clearance or be able to provide one within one month of commencing employment.
  • The position is open to Australian citizens &/or persons that have a legal, valid right to work in Australia.

Culture:

Solargain is a 100% Australian-owned business. We are committed to providing a safe, meaningful, and inclusive culture where our people feel like family. We encourage you to develop your career in an exciting industry with a market-leading renewable energy provider. We strive to be the brand of choice for sustainable energy solutions. Solargain is an equal opportunity employer supporting diversity in the workforce.

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