Car Sales and Service Expert

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $90,000
Customer Experience Specialist

We are seeking experienced professionals to fill a Customer Experience Specialist role. This position is responsible for managing leads, handling online car sales, and providing exceptional customer service.

  1. Manage and qualify leads for appointment bookings and support digital sales through EDM, phone, and web channels.
  2. Handle online car sales, ensuring smooth management of deposits, contracts, trade-ins, finance, and delivery.
  3. Provide top-notch customer service, resolving queries and escalations in a timely manner.
  4. Host virtual product demos and assist with finance and insurance quotes.
  5. Maintain accurate customer information using CRM systems like Salesforce and DMS.
  6. Collaborate with in-store teams to ensure seamless handovers and appointments.
About the Role
  • You will be working in a fast-paced environment, managing multiple tasks and prioritizing responsibilities.
  • You have experience in a customer-facing or online direct sales role.
  • You're familiar with CRM systems and digital platforms.
  • You possess excellent communication, adaptability, and problem-solving skills.
  • You have a flair for organisational skills and attention to detail.
Benefits
  • Ongoing training to build your brand within our business.
  • Career progression opportunities.
  • A supportive team environment.
  • Extra days off, including an annual Wellbeing Leave Day and a Volunteering Leave Day.
  • Access to employee benefits like discounted vehicle purchases and company car rentals.

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