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Strategic Program Coordinator
2 weeks ago
Program Director
As a Program Director, you will lead and coordinate regional programs using formal processes while ensuring timely delivery of services in accordance with Service Levels and Key Performance Indicators.
Key Responsibilities:
- Program Management & Coordination: Lead end-to-end ANZ programs using formal PMO processes, including charter development, timeline management, status reporting, and stakeholder coordination across regions.
- Dual Site Management: Provide full-time on-site presence at Sydney location while delivering remote support and coordination for Adelaide site, ensuring consistent service delivery standards.
- Client & Stakeholder Partnership: Foster positive relationships with clients, contractors, and suppliers while managing satisfaction levels, preparing monthly reports, and delivering services per contract KPIs.
- Operations Management: Conduct daily site inspections, coordinate subcontracted services per maintenance plans, maintain computerized systems, and oversee third-party service delivery.
- Financial Management: Ensure site financial operations meet targets, manage purchase orders, track spending against budgets, and perform CAPEX/OPEX forecasting.
- Project Management: Take ownership of all IFM projects as single point of contact, perform capital planning, complete forecasting processes, and ensure timely project completion.
- Risk Management & Safety: Implement JLL Operational Risk Management programs, maintain disaster recovery plans, and coordinate health, safety, security, and emergency procedures.
- Vendor Management & Procurement: Manage vendor relationships, maintain compliance records, negotiate service level agreements, conduct performance reviews, and ensure timely service delivery.
- Continuous Improvement & Technology: Evaluate operations for alignment with client priorities, implement best practices, maintain computerized systems, and support sustainability initiatives.
- Leadership & Team Management: Foster open communication, hold team members accountable to performance standards, develop customer-focused environments, and provide coaching and development.
Requirements:
- Formal tertiary qualifications in one or more of the following: Management, Business, Operations/Project Management, Building / Facilities Management, or related discipline.
- Minimum five years of related experience.
- PgMP (Program Management Professional) certification preferred.
- Knowledge of building services and general building maintenance.
- Proficiency in Microsoft Office applications.
- Experience in multi-tasking various duties.
- Strong communication and presentation skills.
