Customer Service Operations Manager

7 days ago

Newcastle, New South Wales, Australia beBeeLeadership Full time $80,000 - $120,000

As a key player in our organization, you will be responsible for ensuring that customer issues are resolved efficiently and effectively.

The Customer Service Supervisor is crucial in supporting teams to drive high levels of satisfaction and product understanding for clients.

Key Responsibilities:

  • Supervise team members to ensure customer service performance and productivity goals are met
  • Assist management in completing delegated tasks as assigned
  • Participate in customer resolution plans and efforts
  • Resolve escalated issues promptly

Supervisory Responsibilities:

  • Lead team discussions and facilitate solutions by encouraging team member participation
  • Train and provide effective feedback to team members for growth and development
  • Support team members to meet customer service standards

Requirements:

  • Bachelor's degree or equivalent education and/or working experience required

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