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Customer Service Operations Manager

2 weeks ago


Newcastle, New South Wales, Australia beBeeOpportunity Full time
Order Processing Supervisor Role

Lead and support the Order Processing team to deliver high standards.

Act as the first point of escalation for customer queries, ensuring issues are resolved quickly.

Monitor and report on team performance, introducing improvements where needed.

Build strong relationships through clear communication.

Work closely with other departments to ensure smooth service delivery.

  • Organised and proactive leadership is essential.
  • Strong written and verbal communication skills required.
  • Good IT and analytical skills to spot improvements.
  • Previous experience using dynamic ticket systems.

We offer competitive salaries, full training, and development opportunities.

Career progression within the business and an Employee Benefit Scheme are available.

The company is committed to safety, sustainability, and supporting its people.

We're a progressive, second-generation family business providing essential waste management services.

Our team operates across multiple sites in Scotland and North East England.

As an equal opportunities employer, we value diverse opinions and cultures.

Apply by emailing careers email address with your CV attached.

  • Full name
  • Email address
  • Telephone number
  • Location
  • Additional information about you
  • Upload your CV