Operational Excellence Specialist

7 days ago

Melbourne, Victoria, Australia EFinancialCareers Ltd. Full time
About the Role

We are seeking a highly motivated and detail-oriented Operational Excellence Specialist to join our Commercial team. As a key member of our team, you will be responsible for monitoring and conducting activities to ensure the consistent implementation of and compliance to customer quality and service expectations, in accordance with regulator expectations and internal policies.

Key Responsibilities
  • Observe, evaluate, and analyze call quality with customers, partners, and internal stakeholders.
  • Evaluate emails and chat channels to support customer & partner touch points.
  • Collaborate with frontline teams & account managers to support action to achieve compliance and service goals, and excellence with every interaction.
  • Raise concerns to resolve gaps identified as issues.
  • Create effective communication while building and sustaining collaborative relationships with stakeholders.
  • Hold regular meetings with key stakeholders on matters arising with clear accountability and follow-up action and proactively identify opportunities for functional improvements.
  • Draft, revise, implement, promote, and improve monitoring and compliance policies and practices regarding insurance and compliance codes of practice & legislation.
  • Promote a strong risk-aware culture through aligning and meeting the organisational risk appetite statement to support the business and inform decision making to achieve business objectives.
Requirements
  • Demonstrated operational experience in similar roles such as claims/QA with a passion for continuous improvement within insurance or financial services is highly preferred.
  • Ability to interpret and analyze complex information, extract meaningful insights, and evaluate options for decision making.
  • Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
  • Demonstrated ability to partner and collaborate effectively with stakeholders to establish strong professional relationships.
  • Ability to plan and prioritize effectively, organise tasks and manage competing resources and demands.
  • Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
About Us

EFinancialCareers Ltd. is a leading provider of financial services and insurance solutions. We are committed to delivering exceptional customer experiences and building strong relationships with our stakeholders.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for operational excellence, we encourage you to apply for this exciting opportunity.

  • Operational Excellence Specialist

    7 days ago

    Melbourne, Victoria, Australia EFinancialCareers Ltd. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Operational Excellence Specialist to join our Commercial team. As a key member of our team, you will be responsible for monitoring and conducting activities to ensure the consistent implementation of and compliance to customer quality and service expectations, in accordance with regulator...

  • Operational Excellence Specialist

    3 days ago

    Melbourne, Victoria, Australia EFinancialCareers Ltd. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Operational Excellence Specialist to join our Commercial team. As a key member of our team, you will be responsible for monitoring and conducting activities to ensure the consistent implementation of and compliance to customer quality and service expectations, in accordance with regulator...

  • Stockroom Specialist

    7 days ago

    Melbourne, Victoria, Australia adidas Full time

    Job SummaryWe are seeking a highly skilled and experienced Stockroom Specialist to join our team at adidas. As a key member of our operations team, you will be responsible for ensuring the smooth flow of inventory and logistics within our retail environment.Key ResponsibilitiesInventory Management: Oversee the receipt, storage, and distribution of inventory...

  • Clinical Excellence Specialist

    7 days ago

    Melbourne, Victoria, Australia LifeWorks Full time

    Job SummaryWe are seeking a skilled clinician to provide exceptional critical incident support to organizations affected by traumatic events. As a Clinical Excellence Specialist, you will deliver psychological first aid, trauma-informed brief interventions, and psycho-education sessions to individuals and teams.Key ResponsibilitiesProvide onsite, virtual, or...

  • Continuous Improvement Specialist

    3 days ago

    Melbourne, Victoria, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Continuous Improvement Specialist to join our Commercial team at ALLIANZ AUSTRALIA SERVICES PTY LTD. As a key member of our team, you will play a critical role in monitoring and conducting activities to ensure the consistent implementation of and compliance to customer quality and service...

  • Operational Excellence Lead

    7 days ago

    Melbourne, Victoria, Australia McMillan Shakespeare Limited Full time

    Job DescriptionCompany OverviewMcMillan Shakespeare Limited is a leading provider of tailored solutions to clients and customers across Australia and New Zealand. Our purpose is to make a difference to people's lives by simplifying complexities and turning challenges into opportunities.Job SummaryWe are seeking a highly skilled Process Improvement Specialist...

  • Operational Excellence Strategist

    8 hours ago

    Melbourne, Victoria, Australia Latitude Full time

    About the RoleThe Operational Excellence Lead is a key position within the Internal Audit & Operational Excellence function, reporting directly to the Group General Manager. This role is responsible for driving a culture of continuous improvement across the Enterprise, identifying opportunities to optimize processes, workflows, and systems.Key...

  • Continuous Improvement Specialist

    7 days ago

    Melbourne, Victoria, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Continuous Improvement Specialist to join our Commercial team at ALLIANZ AUSTRALIA SERVICES PTY LTD. As a key member of our team, you will play a critical role in monitoring and conducting activities to ensure the consistent implementation of and compliance to customer quality and service...

  • Operational Excellence Manager

    7 days ago

    Melbourne, Victoria, Australia The Agri Business Full time

    Operational Excellence Manager - The Agri BusinessAbout the Role:We are seeking a seasoned leader with a passion for precision and quality control to oversee all aspects of receiving, sorting, drying, and dispatching operations in our nut processing facility.Key Responsibilities:Lead a team to drive operational excellence and ensure efficient and accurate...

  • Director of Operational Excellence

    7 hours ago

    Melbourne, Victoria, Australia UMENCO Full time

    Job Title: Head of OperationsAbout the Role:UMENCO is seeking an experienced Head of Operations & Supply Chain to drive strategic and operational success for its renowned Australian menswear brand.Key Responsibilities:Develop and execute operational strategies to drive business growth and excellence.Oversee key functions including merchandise planning,...

  • Director of Operational Excellence

    7 days ago

    Melbourne, Victoria, Australia UMENCO Full time

    Job SummaryUMENCO is seeking an experienced professional to lead the operational success and excellence of our menswear fashion brand.Key ResponsibilitiesDevelop and execute operational strategies to drive business growth and improvement.Oversee key functions including merchandise planning, buying, warehousing, logistics, and supply chain management.Lead...

  • Operational Excellence Manager

    7 days ago

    Melbourne, Victoria, Australia Qantas Freight Full time

    Position OverviewWe are excited to announce multiple openings for the role of Turnaround Manager within our dynamic organization. This position is crucial for ensuring the seamless operation of our airport services.Key ResponsibilitiesOperational Oversight: Ensure the smooth functioning of daily operations by managing the airport's performance metrics.Issue...

  • Operations Specialist

    6 days ago

    Melbourne, Victoria, Australia oilandgas Full time

    About the RoleWe are seeking a skilled Operations Specialist to join our team at oilandgas. As an Operations Specialist, you will play a critical role in ensuring the successful installation and operation of mechanical components.Key ResponsibilitiesWork with technical instructions and blueprints to ensure accurate installation and operation of mechanical...

  • Operational Excellence Coach

    8 hours ago

    Melbourne, Victoria, Australia Bendigo & Adelaide Bank Full time

    About the RoleWe are seeking a highly skilled Operational Excellence Coach to join our team at Bendigo & Adelaide Bank. As a key member of our Operational Excellence division, you will play a critical role in driving continuous improvement and sustainable outcomes for our organization.Key Responsibilities:Collaborate with stakeholders to implement ActiveOps...

  • Operational Excellence Manager

    6 hours ago

    West Melbourne, Victoria, Australia SwitchCo Australia Pty Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Practice Manager to join our team at SwitchCo Australia Pty Ltd. As a key member of our leadership team, you will play a critical role in driving operational excellence and efficiency across our organization.Key ResponsibilitiesFinancial Management: Manage and optimize financial resources and...

  • Operations Specialist

    7 days ago

    Melbourne, Victoria, Australia Pyramid Global Technologies Full time

    About the role at Pyramid Global TechnologiesThe Operations Specialist will play a key role in enhancing user experience and efficiency in procurement systems and processes. This will involve actively working with business units and suppliers to identify opportunities for improvement and delivering initiatives that meet business objectives.Key...

  • Operational Excellence Lead

    5 days ago

    Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    Job SummaryWe are seeking an experienced Operational Excellence Lead to join our team at eFinancialCareers Ltd. as a key member of our Internal Audit and Operational Excellence function.Key ResponsibilitiesDevelop and execute the Operational Excellence strategy for the Enterprise, driving a culture of continuous improvement and process...

  • IT Operations Specialist

    3 days ago

    Melbourne, Victoria, Australia Flexera Software, Inc. Full time

    Job SummaryWe are seeking a highly skilled IT Operations Specialist to join our team at Flexera Software, Inc. As an IT Operations Specialist, you will be responsible for providing technical support and maintenance for our global IT infrastructure.Key Responsibilities:Technical Support: Provide day-to-day technical support to end-users, including...

  • Export Operations Specialist

    7 days ago

    Melbourne, Victoria, Australia Pace Appointments Full time

    Export Operations SpecialistWe are seeking an experienced Export Operations Specialist to join our team at Pace Appointments. As an Export Operations Specialist, you will be responsible for coordinating the export operations of our clients, ensuring timely and efficient delivery of their goods.Key Responsibilities:Liaise with clients to discuss their export...

  • Export Operations Specialist

    3 days ago

    Melbourne, Victoria, Australia Pace Appointments Full time

    Export Operations SpecialistWe are seeking an experienced Export Operations Specialist to join our team at Pace Appointments. As an Export Operations Specialist, you will be responsible for coordinating the export operations of our clients, ensuring timely and efficient delivery of their goods.Key Responsibilities:Liaise with clients to discuss their export...