Food Service Operations Manager

2 days ago


Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000
Key Position Overview

The role of Food and Beverage Supervisor at Mercure Hotels requires leading a team to deliver exceptional service in restaurants and banquet venues. Reporting to the Food and Beverage Manager, this position is accountable for day-to-day operations, staff motivation, and guest satisfaction.

Main Responsibilities
  • Manage food and beverage outlet operations during peak hours effectively.
  • Create a positive work environment where team members and guests interact positively.
  • Communicate tasks and delegate responsibilities efficiently.
  • Handle guest inquiries professionally.
  • Assist with performance analysis, rostering, and budget management.
  • Train and develop team members' skills.
Essential Requirements
  • Prioritize customer service excellence.
  • Hold supervisory experience in similar roles.
  • Demonstrate proven leadership abilities.
  • Develop strong interpersonal relationships.
  • Evaluate complex problems and manage time effectively.
  • Show flexibility in working varied shifts.
  • Hold a valid RSA certificate.


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