Strategic Service Transformation Lead

2 weeks ago


Belconnen, ACT, Australia beBeeDigital Full time $113,289 - $126,361
Job Title

The role requires an experienced Service Designer to help deliver digital projects aligned with the Digital Master Plan's Stabilise Phase.

The successful applicant will apply human-centred design principles to improve services, shape user experience, and drive digital transformation.

  • Lead stakeholder engagement and facilitate design thinking workshops.
  • Design service blueprints, user journeys, personas, and discovery reports based on user insights.
  • Deliver business analysis artefacts including user stories and requirements for improved user experience in ICT systems.
  • Develop strategic planning documents and digital roadmaps.
  • Champion user-centred thinking and continuous improvement.


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