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Digital Solutions Lead

3 weeks ago

Belconnen, ACT, Australia beBeeDigital Full time $113,289 - $126,361
Service Designer: Modernisation Stream

About the Role:

  • This is an exciting opportunity to join a Service Design team, helping to deliver digital projects aligned with a Digital Transformation Strategy.

The successful applicant will apply human-centred design principles to improve services and drive business growth. Key responsibilities include:

  • Leading stakeholder engagement and facilitating collaborative workshops;
  • Designing service blueprints, user journeys, personas, and discovery reports based on user insights;
  • Delivering business analysis artefacts including user stories and requirements for improved user experience in ICT systems;
  • Developing strategic planning documents and digital roadmaps;
  • Championing user-centric thinking and continuous improvement.

We are seeking someone who has experience in service design, strong facilitation and proactive stakeholder engagement skills, ability to work in agile teams and influence outcomes, and a strategic planning approach with a focus on bringing users to the centre of the solution.

This role offers flexible working arrangements, family-friendly policies, access to gym facilities, medical services, cafes, post office, supermarket and childcare facilities.