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Helpdesk Support Specialist

2 months ago

Sydney, New South Wales, Australia Workforce Australia for Individuals Full time

Job Summary

We are seeking a skilled Helpdesk Support Specialist to join our team at Workforce Australia for Individuals. As a Helpdesk Support Specialist, you will be responsible for providing technical expertise and support to our clients.

Key Responsibilities

  • Provide Level 1/2 technical support to clients via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to systems, infrastructure, and software.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document and track technical issues and resolutions.
  • Stay up-to-date with the latest technology trends and advancements.

Requirements

  • Previous experience working in an IT support role.
  • Experience with Windows Servers and Active Directory.
  • Basic Networking knowledge: TCP/IP, DNS, and DHCP.
  • Experience with Office 365 platform (SharePoint, Teams, Admin Portal, and Directory Sync).
  • A valid driving license is required.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for career growth and advancement.
  • Competitive salary and benefits package.
  • Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and a cover letter, to us.