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Network Operations Analyst
1 month ago
We are seeking a highly skilled Network Operations Analyst to join our IT Operations Support Center. As a key member of our team, you will be responsible for providing technical support to customers around the world, including Japan.
About the Role- You will monitor banking transactions and communicate issues with stakeholders in Incident and Change Management teams.
- You will use an issue logging system to record, triage and drive events to resolution.
- You will interact with Customers, vendors, and support teams on a global scale.
- You must speak Japanese and be fluent in English.
- You will work 12 hour shifts (6am-6pm) - 7 shifts a fortnight. You will work 3 days one week and 4 days the next.
- You have a passion for learning and thrive in a fast-paced environment.
- You have effective organisational skills, a customer service ethic, strong communication skills, and a willingness to work autonomously.
This role offers:
- A competitive salary: approximately $90,000 + $100,000 bonus pay, making your total remuneration package over $190,000 per annum.
- FULL TRAINING PROVIDED.
- Initial 12 month contract.
Balance Recruitment is looking for a skilled Network Operations Analyst who can deliver exceptional results in this critical role.