Frontline Training Specialist

3 days ago


Australia beBeeTraining Full time $80,000 - $120,000
Job Overview

The L&D Trainer is responsible for delivering comprehensive onboarding and upskilling programs tailored for frontline consultants and customer-facing roles with a focus on sales and service excellence.

  • Designing and executing training programs, including induction and upskilling, to meet the learning needs of frontline consultants and other customer-facing roles.
  • Managing information related to training content, learner progress and outcomes to ensure accurate reporting and compliance with industry standards.
  • Evaluating the effectiveness of training programs through assessments, feedback and performance metrics.

Key qualifications include certification within the Financial Services industry, familiarity with Sales &/or Service processes, high level facilitation experience, understanding of training/learning processes, theories and methodologies including adult learning principles and styles, highly developed interpersonal, written and organisational skills, experience in a dynamic service operation, and demonstrated capacity for self-management, participative decision-making, team participation and the ability to accept, promote and manage change.

Key Responsibilities: Design and execute training programs for frontline consultants and customer-facing roles. Manage information related to training content and learner progress.

Requirements: Certification within the Financial Services industry, familiarity with Sales & Service processes, high level facilitation experience and more.



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