Expert Network Engineer Required

1 week ago

Sydney, New South Wales, Australia beBeeNetwork Full time $100,000 - $120,000
Job Title: System Support Specialist

We are seeking an experienced Systems & Network Engineer to join our team as a System Support Specialist.

As a System Support Specialist, you will be the trusted technical advisor for our clients, delivering solutions across servers, networks, firewalls, and security systems.

This role offers a unique opportunity to work on diverse projects, balance technical expertise with strong client engagement skills, and build long-term relationships with our clients.

Responsibilities:

  • Act as the first point of contact and trusted advisor for client IT needs.
  • Design, configure, and maintain servers, networks, firewalls, and security systems.
  • Troubleshoot complex issues across hybrid, cloud, and on-premise environments.
  • Conduct on-site client visits for support, maintenance, and project delivery.
  • Deliver high-quality support in line with SLAs, escalating and resolving issues quickly.
  • Collaborate with vendors and internal teams to implement solutions.
  • Document technical work, site visits, and client interactions clearly.
  • Contribute to infrastructure and network projects, from requirements gathering to delivery.
  • Provide training and best-practice guidance to clients and colleagues.
  • Participate in after-hours/emergency support when required.

Requirements:

  • 5+ years' experience in systems and network engineering.
  • Strong knowledge of networking, servers, firewalls, and IT security.
  • Experience with cloud, hybrid, and on-premise environments.
  • Proficiency with ITSM/helpdesk tools (e.g., Datto Autotask).
  • Excellent troubleshooting skills with a proactive, customer-first mindset.
  • Strong communication skills with the ability to build and maintain client relationships.
  • Experience delivering on-site technical services and managing multiple priorities.
  • Bachelor's degree in IT, Computer Science, or related field (preferred).

What Success Looks Like:

  • High client satisfaction and strong long-term relationships.
  • SLA compliance with quick and effective resolution of issues.
  • Stable and secure IT environments for clients.
  • Clear, professional communication and documentation.
  • Value-add through proactive recommendations and technical improvements.

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