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Senior ServiceNow Consultant
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Fujitsu is seeking a highly skilled Senior ServiceNow Consultant to join our team. As a key member of our ServiceNow Practice, you will be responsible for delivering high-quality consulting services to our clients, leveraging your expertise in ServiceNow to drive business transformation and improve operational efficiency.
About the Role:- Lead client engagements, driving process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders.
- Work independently on engagements, providing holistic services across engagement management, advisory, consulting, and implementation.
- Develop and maintain strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
- Produce high-quality customer documentation, including workshop material, training material, and solution designs.
- Understand the scope and commercials of customer contracts, considering the impacts of scope increases during an engagement.
- Engage in presales activities to support the sales process, including building proof of concepts, customer demos, and high-level designs.
- Support customer success managers in defining solutions, scoping, and refining the clients' vision into activities and estimates.
- Identify opportunities and influence clients to adopt Enable services, including CASE, Rapid Seeds, and ServiceNow platform modules, functionality, and upgrades.
- Minimum of 5+ years of ServiceNow Development experience and successful delivery of multiple customer engagements, ideally across three or more of the following modules: ITSM, ITOM, CMDB, CSM, or HRSD.
- Inspiring others, recognizing success, and embracing professional development of staff.
- Accountable for delivery of specific streams in an enterprise client, engaging directly with the program manager and business leaders, and reporting to senior stakeholders.
- High customer satisfaction scores and recognition for individual contribution to customer outcomes.
- Managing and coordinating team members during a customer engagement, providing ServiceNow expertise, quality assurance, peer review, guidance, and support.
- Participating in analysis and solution recommendations, providing detailed options with benefits.
- Experience in leading and managing complex client bids and proposal teams.
- Actively sought to deliver confident and engaging presentations to a wide range of audiences.
- Strong ability to architect complex and innovative solutions in delivering value to clients.
- IT Degree or relevant tertiary education in Computer Science.
- ServiceNow CSA, CIS, ITSM + 1 other product CIS.
- ServiceNow sales & presales accreditation in 2+ Product lines.
- ITIL Foundation Certified.
- Baseline/NV1 or NV2 security clearance.
Fujitsu is an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.
We put people first, believe in the power of diversity to drive innovation, and have an excellent reputation across the region and globally. We offer tailored career paths across our global organization to support your professional and personal growth, and our customers trust us.
We live our values of aspiration, trust, and empathy, all day, every day. As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. We highly welcome applications from women and gender-diverse people, Aboriginal and Torres Strait Islander people, Māori and Pacific people, LGBTI+ people, people with a disability, culturally and linguistically diverse people, veterans, Australian Defence Force (ADF) and emergency responders.
