Customer Service Expert

23 hours ago

Bendigo, Victoria, Australia beBeeCareer Full time $80,000 - $100,000

Deliver Exceptional Customer Experience as a Personal Banker

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In this dynamic and impactful role, you will be responsible for delivering an exceptional customer experience by meeting the end-to-end banking needs of our customers. Your expertise in understanding and interpreting customer requirements will enable you to design solutions that meet their objectives and interests.

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You will work closely with customers to understand their current and future goals, providing expert advice and guidance on our online platforms and product offerings. With a focus on delivering win-win solutions for both our bank and our customers, you will build strong relationships and rapport with customers and colleagues alike.

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We are seeking a highly motivated and results-driven individual who is passionate about delivering exceptional customer service and consistently achieving sales results through tailored solutions that meet customer needs. If you have a proven ability to quickly build relationships and communicate effectively with new and existing customers, we would love to hear from you

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Key Responsibilities:

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  • \
  • Provide exceptional customer service and meet end-to-end banking needs of customers\
  • Design solutions that meet customer objectives and interests\
  • Build strong relationships and rapport with customers and colleagues\
  • Communicate effectively with new and existing customers\
  • Consistently achieve sales results through tailored solutions\
  • Work closely with customers to understand their current and future goals\
  • Provide expert advice and guidance on our online platforms and product offerings\
  • Deliver win-win solutions for both the bank and customers\
  • Educate and support customers with digital literacy and online banking needs\
  • Guide customers through personalised lending solutions\
  • Develop an expert understanding of customers' current and future goals\
  • Be a lifelong learner and take advantage of on-the-job training and other learning opportunities\
  • Build connections and give back to our communities\

What We Offer:

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A permanent, full-time position located in Mitchell Street, with access to a range of benefits including health and wellbeing support, discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members. You will also have the opportunity to take your learning to the next level through our corporate university 'BEN U'. We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported.

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Requirements:

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  • \
  • Proven ability to deliver exceptional customer service\
  • Ability to achieve sales results through tailored solutions\
  • Confidence in communicating with new and existing customers face-to-face and over the phone\
  • Strong relationship-building skills\
  • Ability to understand and interpret customer requirements\
  • Results-driven approach to achieving sales targets\
  • Passion for delivering exceptional customer service\
  • Ability to work in a fast-paced environment\
  • Strong communication and interpersonal skills\
  • Experience in consumer lending (an asset but not essential)\

Why Work with Us?

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Here, you will know your work directly benefits the customers and communities we serve. We offer a dynamic and supportive work environment where you can grow and develop your career. Our team is passionate about delivering exceptional customer service and working collaboratively to achieve our goals. We believe that diversity and inclusion are key to our success and are committed to creating a workplace where everyone feels valued and supported.

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