Information Systems Technical Support Role

2 days ago

Hobart, Tasmania, Australia beBeeITspecialist Full time $90,000 - $120,000

Job Opportunity: IT Support Specialist Level 2

We are seeking an experienced IT Support Specialist to join our team in Hobart, Tasmania, Australia.

The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Responsibilities:

  • Provide first/second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Should have basic knowledge of the Mac operating system, to support Apple pc users.
  • Install, upgrade, support, and troubleshoot for printers, and computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, and printers.
  • Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.

Required Skills & Qualifications:

  • Bachelor's degree or equivalent in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • Minimum of 4 years of IT experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting, and problem-solving skills.
  • Proven ability to multitask, effectively determine priorities, and meet SLAs.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.

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