Technical Service Expert

2 days ago

Perth, Western Australia beBeeExpert Full time $140,000 - $170,000

Experience the satisfaction of making a lasting impact in the world’s most crucial industries. As a Technical Service Expert, you will play a pivotal role in providing exceptional technical service and support to customers based locally in WA/NT region and throughout Australia and New Zealand.

Key Responsibilities
  • Coordinate on-site personnel to ensure seamless project execution
  • Provide timely phone support for clients requiring expert assistance
  • Bolster customer confidence through outstanding service delivery
  • Embark on site work that may involve extended periods away from home, sometimes up to 2-3 weeks
  • Participate in an on-call roster, ensuring round-the-clock coverage
  • Conduct thorough technical investigations in response to customer needs
  • Compile high-quality investigation reports that exceed expectations
  • Offer expert advice to customers, addressing complex matters with tact and professionalism
  • Collaborate on larger DeltaV implementation projects when required
  • Deliver system and software upgrades, often on-site with existing clients
  • Support other branches as needed, leveraging expertise to drive results
  • Adhere to SMO operating procedures and PMO templates for applicable work scopes
  • Pursue ongoing professional development to stay abreast of product lines
  • Maintain accurate documentation for all service or project-related tasks
Requirements
  • On-site technical maintenance experience on DCS systems, preferably DeltaV
  • Chemical or electrical engineering degree, trade certificate, or relevant apprenticeship
  • Proven diagnostic and problem analysis skills within DCS environments
  • Expertise in troubleshooting hardware, software, installation, configuration, integration, and application issues
  • Strong fault-finding, minor upgrade, repair, and maintenance capabilities
Your Benefits

We prioritize a workplace where every employee is valued, respected, and empowered to grow. Our inclusive culture encourages innovation, collaboration, and diverse perspectives. We offer competitive benefits plans, medical insurance options, an Employee Assistance Program, employee resource groups, recognition programs, flexible time off, paid parental leave, vacation, and holiday leave.

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