Regional Technical Expert for HPGR Services
1 day ago
Role Summary:
A Product Specialist plays a pivotal role in HPGR Services, fostering regional growth by providing technical and strategic support.
This position bridges global service strategies with regional execution, ensuring the effective implementation of lifecycle offerings and modernization initiatives.
The Product Specialist contributes to business development, supports financial performance through strategic pricing, and ensures delivery of integrated service solutions.
Key Responsibilities:
- Act as the regional technical expert for HPGR services, supporting sales teams with solution development and customer engagement.
- Translate complex engineering concepts into clear, customer-focused value propositions.
- Develop and implement regional business plans aligned with global HPGR service strategies.
- Monitor market trends and competitor activities to identify growth opportunities and inform service offerings.
- Collaborate with the regional Service Center to ensure high-quality execution of reconditioning and refurbishment services.
- Align regional service processes with global quality standards and drive continuous improvement initiatives.
- Coordinate cross-functional efforts between engineering, supply chain, and operations to ensure service readiness and delivery.
- Facilitate knowledge transfer and technical training for internal teams and customers.
- Support business development by identifying new service opportunities and contributing to contract negotiations.
- Track and analyze regional KPIs to drive performance improvements and enhance customer satisfaction.
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