Expert Technical Service Professional

6 days ago

Perth, Western Australia beBeeTechnical Full time $100,000 - $150,000

Job Summary

">

The role of a Technical Services Manager is to provide expert technical support and training to internal and external customers. This involves performing product testing, demonstrations, and training sessions on site as required. The ideal candidate will have a high level of demonstrated people skills, verbal and written communication skills, numerical and computational skills, PC skills, and SAP system knowledge.

">

Key Responsibilities

">

- Provide internal & external technical support in both S&B and W&F.
- Perform Compatibility testing for projects
- Product testing and demonstrations on site as requested
- Attend site inspections
- Handle product complaints which will include product testing
- Recommend key customers to increase technical focus on to ensure improvement of the current business
- Contribute to delivering technical specification sales aligned with Specifications Manager through the product portfolio
- Engage and present Key Commercial Building teams, Contract administrators, Project managers and Construction managers and provide technical service experience
- Perform product training and testing, recommendations and demonstrations in line with Bostik Training program.
- Facilitate onsite training and external customer technical support

">

Training and Development

">

- Perform product training with Bostik staff.
- Perform product training with External clients via Bostik Academy.
- Facilitate onsite training where required with external customers.
- Attend Trade Shows to assist BDM's when required.
- Lead the Bostik Academy Program in NSW

">

Customer Relationships

">

- Work with the sales team to plan and conduct regular joint calls to key customer visits and construction site visits.
- Maintain contacts with key accounts within the NSW region

">

Reporting and Communication

">

- Maintain a plan to ensure maximum use of time covering all aspects of the role.
- Liaise with customers to discuss concerns or complaints, instigating corrective action where required using the CQC process
- Submit monthly reports with requested timelines
- Complete reporting and information requests in a timely and professional manner including Salesforce CRM

">

Product Specialist

">

- Support Product Managers with the creation of technical presentations and feedback.
- Train Product Managers to aide in understanding of market requirements.
- Generate and evaluate new product ideas and suggestions
- Investigate market opportunities and estimate their effect on the market
- Work closely with other team members and divisions to ensure we provide professional customer service
- Support BDM's on projects to provide product suitability and installation in accordance to TDS

">

Required Skills and Qualifications

">

- High level of demonstrated people skills
- Demonstrated verbal and written communication skills
- Proven numerical and computational skills
- Proven PC skills
- SAP system knowledge and experience desirable
- Salesforce CRM or equivalent experience
- Technical product expertise knowledge
- Negotiation skills
- Facilitation skills
- Project Management
- High attention to detail
- Able to meet deadlines and organise work priorities

">

Benefits

">

This role offers a unique opportunity to join our organization and contribute to our success. If you are a motivated individual with excellent technical skills, we encourage you to apply.

  • Technical Service Expert

    4 days ago

    Perth, Western Australia beBeeExpert Full time $140,000 - $170,000

    Experience the satisfaction of making a lasting impact in the world’s most crucial industries. As a Technical Service Expert, you will play a pivotal role in providing exceptional technical service and support to customers based locally in WA/NT region and throughout Australia and New Zealand.Key ResponsibilitiesCoordinate on-site personnel to ensure...

  • Technical Service Expert

    6 days ago

    Perth, Western Australia beBeeFieldServiceSpecialist Full time $190,000 - $194,890

    Job OverviewAs a skilled technical expert, you will play a vital role in delivering exceptional service and ensuring seamless equipment operation.Working closely with our team, you will provide site technical services, advise on maintenance and repairs, and ensure all works meet the highest standards."],

  • Expert Vehicle Technical Professional

    3 days ago

    Perth, Western Australia beBeeTransportation Full time $98,255 - $115,587

    Vehicle Technical SpecialistWe are seeking an experienced Vehicle Technical Specialist to join our team in Kelmscott. In this dynamic role, you will provide expert technical and policy advice to staff at Vehicle Examination Centres, industry professionals, and members of the public.About the Role:Assess and approve complex vehicle modificationsConduct...

  • Professional IT Service Expert

    6 days ago

    Perth, Western Australia beBeeExpertise Full time $60,000 - $95,000

    IT Professional - Service Delivery ExpertAt our organization, we are seeking an experienced IT professional to join our team as a Service Delivery Expert. As part of this role, you will be responsible for providing Level 1 and Level 2 support to all Club Card related technical queries, as well as assisting with any Level 1 support as required by the IT...

  • Technical Mining Expert

    6 days ago

    Perth, Western Australia beBeeMining Full time $200,000 - $280,000

    Job Title: Technical Mining ExpertWe are seeking an experienced technical mining professional to join our team in a strategic opportunity. This is a customer-facing role that will give you the opportunity to work with cutting-edge technology within the underground industry.Key Responsibilities:Partner with business development managers to identify, develop,...

  • Expert Technical Support Professional

    1 week ago

    Perth, Western Australia beBeeTechnical Full time $92,000 - $124,000

    Product Support Specialist RoleWe're seeking a technical expert to deliver smart, sustainable solutions. As the key player in this role, you'll work closely with cross-functional teams and customers across regions.This position involves providing support for refurbishment projects, ensuring quality and reliability at every step.Act as the technical lead for...

  • Expert Service Technician

    1 week ago

    Perth, Western Australia beBeeSolutions Full time $100,000 - $125,000

    Technical Solutions ExpertThis role is focused on delivering exceptional technical guidance and support to clients, driving long-term partnerships and aftermarket sales initiatives.The Technical Solutions Expert will work closely with clients to understand their performance needs and propose tailored solutions. They will establish and execute effective sales...

  • Technical Accounting Expert

    6 days ago

    Perth, Western Australia beBeeAccounting Full time $180,000 - $225,000

    We are seeking a seasoned Senior Professional to provide expert accounting guidance and support to clients on International Financial Reporting Standards (IFRS) and Australian Accounting Standards.Main Responsibilities:Collaborate with engagement teams to deliver high-quality accounting servicesReview and assist with financial statement preparation and...

  • Regional Technical Expert for HPGR Services

    3 days ago

    Perth, Western Australia beBeeProduct Full time $90,000 - $140,000

    Role Summary:A Product Specialist plays a pivotal role in HPGR Services, fostering regional growth by providing technical and strategic support.This position bridges global service strategies with regional execution, ensuring the effective implementation of lifecycle offerings and modernization initiatives.The Product Specialist contributes to business...

  • Technical Training Expert

    1 week ago

    Perth, Western Australia beBeeTraining Full time $100,000 - $150,000

    Job OpportunityWe are seeking an expert in technical training to enhance our services and support customers' needs. The ideal candidate will have expertise in the mining sector, experience in designing, delivering, and evaluating technical training programs, and excellent communication skills.This role will be a great fit for someone who can work closely...