Client Service Operations Coordinator

5 days ago


Brisbane, Queensland, Australia beBeeOperational Full time $80,000 - $90,000

Key to the success of our operations is a skilled professional who can oversee cleaning services across various sites.

About the Role

This position offers an exceptional opportunity to build strong relationships with clients, staff, and contractors while using administrative and technical skills to manage service delivery. You will be responsible for daily site inspections and client interactions, utilizing Microsoft Word, Excel, Outlook, and SharePoint for communication and reporting.

You will also be responsible for supporting stock control and equipment ordering, learning internal accounting systems for tasks like timesheets, invoicing, and costing, and proactively resolving client issues and maintaining high service standards.

Promote additional services to increase account value, coach and support frontline cleaning staff, and learn internal quality cleaning standards and procedures, products, and compliance.

Key Responsibilities

Daily travel between client sites (company vehicle provided)

Build strong relationships with clients, staff, and contractors

Conduct regular site inspections and client check-ins

Utilize Microsoft Office software for communication and reporting

Support stock control and equipment ordering

Learn internal accounting systems for tasks like timesheets, invoicing, and costing

Proactively resolve client issues and maintain high service standards

Promote additional services to increase account value

Coach and support frontline cleaning staff

Full training provided in internal quality cleaning standards and procedures, products, and compliance.

What You'll Bring

Great administrative and computer skills (Microsoft Office)

Willingness to learn new systems and processes

Confidence with customer service and building relationships

A proactive, results-driven attitude

Comfortable promoting services and identifying sales opportunities

Benefits

Competitive salary plus company car, laptop, and phone

Ongoing training and development opportunities

Career progression opportunities across a growing business

We Offer

A supportive team culture

A chance to grow with a dynamic organization

The successful candidate will have:

  • Outstanding customer service and relationship-building skills
  • Excellent administration and computer skills
  • Ability to work independently in a mobile environment
  • Willingsness to learn and adapt to new systems and processes
  • Strong problem-solving and analytical skills


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