Facilities and Customer Experience Coordinator

6 days ago

Brisbane, Queensland, Australia DAD-Jones Lang LaSalle (QLD) Pty Ltd Full time

DAD-Jones Lang LaSalle (QLD) Pty Ltd is a global leader in helping clients envision where people will live, work, play, shop, and eat.

We are seeking a skilled Workplace Ambassador/Receptionist to join our Work Dynamics team with a long-standing national client. This role offers an exciting opportunity to create exceptional experiences for our client and their employees.

About the Role:

  • Manage visitor arrivals, provide access passes, and assist with wayfinding to ensure seamless service delivery.
  • Conduct regular workplace experience sweeps and proactively manage issues to maintain a positive and welcoming environment.
  • Run daily huddles with the FM team to ensure effective communication and issue resolution.
  • Maintain and restock common areas, including breakfast bars, to promote employee well-being and productivity.
  • Provide intuitive, exceptional service that anticipates and exceeds client expectations through proactive engagement and timely issue resolution.
  • Spend at least 2 hours daily welcoming employees and conducting floor walks to foster a sense of community and connection.
  • Respond to all requests within one day, including personal follow-ups, to demonstrate responsiveness and dedication.
  • Assist with client events and manage conference room bookings to ensure smooth logistics and high-quality service.
  • Identify and escalate potential risks to ensure smooth operations and minimize disruptions.

Requirements:

  • A diploma degree or above in a relevant field, such as hospitality or facility management.
  • 1-2 years of experience in customer-facing roles, preferably in hospitality, facility management, or commercial real estate.
  • Exceptional customer service skills, with a passion for delivering outstanding experiences.
  • Strong multitasking and prioritization abilities to manage multiple tasks and deadlines.
  • Excellent communication and interpersonal skills to build strong relationships with clients and colleagues.
  • Adaptability to new technologies and applications to stay up-to-date with industry trends.

What We Offer:

You'll join a dynamic and inclusive culture that values diversity, equity, and inclusion. Our organization is committed to providing equal opportunities for all employees, regardless of their background or abilities. We're dedicated to creating a workplace where everyone feels valued, respected, and empowered to thrive.

As a Workplace Ambassador/Receptionist, you can expect a competitive salary of AU$55,000 - AU$65,000 per annum, depending on your level of experience and qualifications. You'll also enjoy a range of benefits, including flexible working arrangements, professional development opportunities, and access to a comprehensive employee assistance program.

Location:

This role is based in Brisbane, QLD, with regular opportunities to collaborate with colleagues across the country. If you're passionate about delivering exceptional customer experiences and have a flair for hospitality, we'd love to hear from you

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