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Customer Support Manager
2 months ago
We are seeking an experienced Customer Support Manager to join our team at Davidson. As a key member of our organization, you will be responsible for overseeing escalated customer complaints and ensuring regulatory compliance and timely resolution.
Key Responsibilities- Lead a high-performing team to deliver excellent customer service and maintain policies and procedures for complaints management.
- Collaborate with the Customer Hub Manager to support the Customer Support Program for financially distressed customers.
- Manage independent investigations and contribute to continuous improvement and analyzing complaint data for process enhancement.
- Foster a safe and positive working environment and promote a culture of customer-centricity.
- Strong track record as a leader in customer-focused teams.
- Excellent communication, problem-solving, and conflict resolution skills.
- Technical know-how with Microsoft Office and customer management tools.
- Experience with managing complaints or customer resolution processes.
- Formal vocational or tertiary qualifications in Business, Management, Marketing, Communications, or Customer Contact.
Davidson is a values-driven organization committed to equal opportunity and promoting diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
