Business Support Officer

2 weeks ago

Devonport, Tasmania, Australia Randstad Full time
About the Role

We are seeking a highly skilled Business Support Officer to join our team in Devonport. As an APS3 Business Support Officer, you will be the first point of contact for participants, providing vital support and assistance in a face-to-face environment.

Key Responsibilities
  • Engage directly with participants, addressing their needs, booking appointments, and providing information
  • Assess eligibility and manage access to various payments and services
  • Provide counter/reception support, including assistance at self-service kiosks and managing online inquiries
  • Coordinate office appointments and ensure the smooth operation of office facilities
  • Conduct research and prepare reports and correspondence as required
  • Ensure the accessibility and preparedness of office facilities for participant use
About You

We are looking for candidates with strong communication skills, high levels of resilience, and the ability to manage challenging conversations in a professional and empathetic manner.

Key Skills & Qualifications
  • Australian Citizenship (mandatory)
  • Previous experience in a client support or customer service role
  • Proven ability to manage high workloads and deliver under pressure
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and a willingness to learn new systems
  • Experience within Government or Disability sectors is highly regarded but not essential
About Randstad

We are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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