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Home Loan Specialist

2 months ago

Sydney, New South Wales, Australia EBR Full time
Home Loan Specialist Job Description

At EBR, we are seeking a skilled Home Loan Specialist to join our team. As a key member of our mortgage lending team, you will be responsible for providing exceptional customer service and building relationships with current and prospective customers in the home lending space.

Key Responsibilities:

  • Provide inbound and outbound support to customers regarding our home loan products
  • Assist with digital loan application processes and underwrite loans
  • Resolve customer issues and complaints in a timely and professional manner
  • Complete loan applications, payments, repayments, and arrears management, as well as act on fraud alerts
  • Work on a roster system, Monday to Friday, with flexibility to adapt to changing business needs

Requirements:

  • RG 146 qualified with at least 2 years of experience in retail mortgage lending and sales/customer service in a call centre
  • Knowledge of NCCP, Privacy, Debt Collection, and AML/CTF Acts
  • Proven negotiation experience and a passion for customer service
  • Ability to work proactively to solve problems and achieve desired outcomes

About EBR:

EBR is a dynamic and exciting work environment that offers long-term career opportunities. If you are a motivated and customer-focused individual who is passionate about home lending, we encourage you to apply for this role.