Account Manager

2 weeks ago


Liverpool City Council, Australia West Recruitment Pty Ltd Full time

About West Recruitment Pty Ltd

Company Overview

We partner with leading Australian-owned companies to provide exceptional recruitment services. Our clients value our expertise and dedication to finding the right talent for their businesses.

Job Summary

We are seeking an experienced Customer Service professional to manage Key Accounts for one of our esteemed partners. The ideal candidate will have a proven track record of delivering exceptional customer service and building strong relationships with key stakeholders.

Key Responsibilities
  1. Responsible for handling all queries related to on-order processing, delivery schedules, and invoicing details.
  2. Liaise between sales and operations teams to ensure seamless order fulfillment and address any delays or issues proactively.
  3. Manage key customer account setup and handle inbound calls from key customers.
  4. Supply copies of invoices, credit notes, statements, and proofs of delivery as required by key customers.
Requirements
  1. Previous experience in a customer service role with a focus on relationship building.
  2. Proven ability to work in an industrial or manufacturing environment.
  3. Experience handling major accounts is highly desirable.
  4. A customer-focused mindset and ability to deliver empathetic service under pressure.
  5. Ability to think creatively and demonstrate an agile approach to work.

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