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Hotel Operations Manager
2 months ago
Hotel Operations Excellence
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Echo Entertainment Group. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and leading a team of professionals to achieve outstanding results.
Key Responsibilities:
- Lead the Front Office team with professionalism and expertise, ensuring efficient operations and high-quality service delivery.
- Manage guest inquiries and concerns in a diplomatic and empathetic manner, ensuring a positive experience for all guests.
- Demonstrate our commitment to service excellence through the delivery of Echo Entertainment Group's values.
- Foster and maintain a positive and collaborative relationship across all departments, promoting a culture of teamwork and excellence.
- Ensure accurate and timely maintenance of guest and financial records.
- Cultivate a positive and exciting environment where flawless delivery of product excellence and service are paramount.
Requirements:
- Previous experience in hotel management, with a proven track record of success.
- Experience in Opera PMS will be advantageous.
- Diploma or degree in hospitality management.
- Strong organization and time management skills.
About You:
You will be an experienced hotel professional with a passion for delivering exceptional customer service and leading high-performing teams. You will have a proven ability to work collaboratively with others, embed a culture of excellence, and drive results-driven initiatives. Your expertise in hotel operations, combined with your leadership skills and passion for delivering outstanding results, make you an ideal candidate for this role.
What We Offer:
- Complimentary buffet meal on every shift.
- Discounted parking available in the city.
- 30% Discounts across award-winning restaurants and accommodation.
- An organization that values diversity, teamwork, and being your best self.
- Supportive leadership team.
- Paid Parental leave from Day 1, Secondary Carer's leave also on offer.
- Mental Health and Wellbeing services.
- Endless career growth and opportunities to learn and develop your career.